What to expect at a new member appointment.

Many people feel anxious and nervous before their first appointment and that is completely normal. The fear of the unknown is a big worry for many people; however, you have already made the first big step in your journey of improving your own well-being by making a new member appointment.

We will do our best to make you feel comfortable and to soothe any anxieties you may have had with relation to coming here. 
   
Come into the reception, where you will be greeted with a warm welcome by one of our wonderful reception volunteers who will sign you in and escort you to the Sunshine café where you will be able to make yourself a hot drink.  You also have the option to wait in reception if you prefer this.

One of our Support Coordinators (Debs, Shelley, Holly) will come and introduce themselves then take you into one of our comfortable therapy rooms.

There is no in-depth assessment and there is no pressure to talk about anything you don’t want to. 

New member appointment outline:

• Member details i.e. name, contact details, emergency contact etc
• Equality & Diversity monitoring form 
• Chat about what you are wanting support with
• Talk through about our timetable of courses/activities/therapies/projects
• Goal setting 
• Centre agreement 
• Information leaflets

We understand going into a new activity can be daunting, that’s why we offer support sessions when you first start.  Our support sessions are 1:1 appointment with one of our Support Coordinators.  During support sessions you will receive moral support as a new member enabling you to feel more comfortable attending the centre, especially going into new classes.  We offer around 4-5 sessions of up to 30 minutes (availability permitting).   This can be face to face or over the phone.
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After your New Member appointment, we will take you for a tour around the centre and answer any questions that you may have.  Once you have had this appointment you will be a member and able to attend our classes/activities. ​